Support Dispatcher

Effective People is a premium SAP SuccessFactors services company with a team of around 250 extremely skilled colleagues focusing on SAP SuccessFactors and related technologies. We have worked in the area for more than 17 years and have more than a thousand end to end engagements behind us. We are currently supporting more than 75 enterprise clients across all geographies in all SuccessFactors modules. We are a trusted by SAP and organizations of all sizes across all industries.

 

We are searching for a Support Dispatcher to join our Support team!

 

Role and Responsibilites:

Assist with service management including:

  • Support access process and maintenance
  • Service management documentation
  • SLA management and communication

Deliver support services to our existing SuccessFactors Customers including

  • Manage customer relation on day-to-day basis
  • Monitor our support systems and communication with customers
  • Review new incoming tickets and screen them
  • Dispatching new tickets as per agreed process
  • Act as liaison between Support team, Implementation team and line managers
  • Work closely with Team Leader and Resource Manager to manage support allocation based on forecasted need of resources
  • Manage relationships with internal stakeholders across departments
  • Governance of agreed support process, including regular reporting
  • Offer great customer experience

 

Qualifications and Education Requirements:

  • Good administrative experience
  • Previous experience managing customer relationships
  • Great prioritization and time-management skills
  • Proven track record of stakeholder management and efficient relationship builder
  • Experience in a role as Team assistant, Personal Assistant or similar internal supporting role
  • Fluent English speaker as minimum
  • Native/Fluent speaker in country of residence

 

Preferred Skills:

  • Previous experience with a ticketing system is a big advantage
  • Ideally previous experience with SuccessFactors or willingnes and ability to learn
  • Other fluent languages such as German, Dutch, French and optionally Spanish, Italian is an added benefit

About Effective People


At Effective People, our purpose is people. As a leading global provider of SAP SuccessFactors, HR advisory, and workforce management solutions, Effective People helps organizations across all territories and industries to drive better business outcomes, improve HR effectiveness, streamline payroll processes, and create great employee experiences. We’ve completed more than 1,000 SAP SuccessFactors projects in more than 100 countries worldwide throughout the past 18+ years. Our 250 consultants cover all major industries and provide continued operational support and maintenance for more than 125 companies.  We’re in the SAP Hall of Fame and have been awarded Expert status in SAP’s Competency Framework. Together with our customers, we’ve won 13 SAP Quality Awards, and received the Partner Excellence Award in 2020 and 2021. To learn more, visit www.effectivepeople.com.
 

Published:  25 Jun 2024
Location: 

Poland, PL Portugal, PT Romania, RO

Job Category:  Others
Job Experience Level:  Mid level
Onsite or Remote:  Remote Position